Product Cost Containment
Carriers add ancillary costs throughout a contract term and try to keep your costs consistent from term to term, even if the marketplace dictates otherwise. TechChoice customers are given a full understanding of the marketplace. We provide insight into costs, new providers and products that can replace your existing solution while driving down your monthly spend.
Marketplace Evaluation-What provider and solutions can offer competitive pricing
Cost Analysis- Document containing all current and projected costs
Telecom Expense Management- Through partnerships with Advantix Solutions and Excelerate360, TechChoice has a full suite of TEM Products
Telecom Evolution
Carriers and Solutions are constantly evolving to keep up with the customer’s increasing consumption. Network reliability and performance are more vital than ever as all real-time applications are heading to the cloud.
TechChoice understand the latest technology and legacy environments. We evaluate your current infrastructure and work with our customers to develop a strategy to move forward. We make sure that your move to the cloud is informed and help you choose the right providers for your unique project.
Carrier Sourcing
TechChoice provides a stable account team that isn’t available at any carrier. The average lifecycle of a Telecommunications sales executive is 9 months and during that time, they will need to hit “quota” 9 times. Carriers no longer incentivize sales reps to foster a long-term relationship with customers. Reps are managed to hit their monthly sales goals and to move on. This results in a carrier that is not aligned with the customer’s project goals and continuing interests unless you are buying their product immediately.
TechChoice represents all carriers as the sales team and we remain your point of contact for the life of the relationship. The customer’s goals are paramount and we manage the sales cycle with that in mind. We make all recommendation based solely on the customers’ expectations.
Project Management
Simplified representation is the best way to stay engaged with the customer.
The TechChoice account team coordinates with multiple vendors to deliver a project plan that works for the customer. We determine all project milestones and the associated timelines. The TechChoice team will assist the customer with any project related responsibilities and ensures that the carriers work is completed accurately.
When each stage has completed TechChoice will work with the customer to ensure that existing services are cancelled promptly to reduce double billing.
Support
The TechChoice Customer Experience is the single most important part of our offering. We provide a consistent customer first experience throughout all our services and it culminates with our Support offering.
At TechChoice the same team that audited your account, provided a solution, and managed the implementation of your services will manage your Customer Advocacy team. Carrier Support teams get your information, review your account, and send you to another rep. Then you must deal with another team depending on the issue; there isn’t a single support representative that understands the initial reason that you chose the solution or how the product integrates with other carriers.
By keeping representation consistent TechChoice can truly be an advocate for our customers. After the initial ticket is opened we deal with Tier 2 and escalate your ticket accordingly through the systems that we share with the carriers. We engage carrier technical resources and customer site contacts as needed to promote a rapid resolution.
With TechChoice on your team you will never be confused when speaking with carrier support or stuck dealing with a Tier 1 support rep who cannot solve your issue.